Plat-Admn-201シュミレーション問題集、Plat-Admn-201資格勉強
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あなたはSalesforceのPlat-Admn-201試験を準備しているとき、あなたの時間とお金を無駄にしないであなたに試験に一番有効な助けを提供するのは我々がSalesforceのPlat-Admn-201ソフトを作成する達成したい目標です。我々のソフトは多くの受験生にSalesforceのPlat-Admn-201試験に合格させました。我々の通過率はいくつ高くても、我々はあなたが試験に失敗したら全額で返金するのを保証します。これはあなたに安心で弊社の商品を購入させるためです。
Salesforce Plat-Admn-201 認定試験の出題範囲:
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>> Plat-Admn-201シュミレーション問題集 <<
Salesforce Plat-Admn-201試験を有効なPlat-Admn-201シュミレーション問題集で準備する
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Salesforce Certified Platform Administrator 認定 Plat-Admn-201 試験問題 (Q32-Q37):
質問 # 32
Which action should a Platform Administrator configure to reverse a submitted approval request and unlock the associated record when setting up an approval process? 99
- A. Initial Submission Actions
- B. Recall Actions
- C. Final Rejection Actions
- D. Final Approval Actions
正解:B
解説:
An Approval Process consists of several stages, each with its own set of automated actions. When a record is first submitted, it is typically locked to prevent further edits. If a user needs to "reverse" that submission-perhaps because they realized they made a mistake or the deal terms changed-the administrator must configure Recall Actions12. A recall action is specifically designed to allow the submitter or an administrator to pull the record back out of the approval queue. Common recall actions include a Field Update to change the status back to "Draft" and, most importantly, an action to unlock the record so it can be edited again. Final Rejection Actions (Option A) occur when an approver denies the request, and Final Approval Actions (Option C) occur when the request is fully granted. Initial Submission Actions (Option D) are what lock the record and start the process in the first place.
質問 # 33
Cloud Kicks has three teams of customer service reps that use a custom field on the Case object to populate the team assigned to manage the tickets. The customer support manager would like a Custom Dashboard to show data specific to each team. What should a Platform Administrator do to meet this requirement? 55
- A. Create separate Dashboards for each Customer Support team.
- B. Add Cross Filters to switch between the three customer service teams.
- C. Create a Dashboard with widgets specific to each team.
- D. Create a Dashboard that uses Dashboard filters to show specific team data.
正解:D
解説:
To avoid the administrative burden of creating and maintaining multiple identical dashboards for different teams, a Platform Administrator should use Dashboard Filters. By adding a filter based on the "Team Assigned" custom field, the administrator can create a single dashboard that the manager can toggle between "Team A," "Team B," and "Team C". Each time a filter value is selected, all components on the dashboard that use that field (or a mapped equivalent) will automatically refresh to show the data relevant only to that team. Creating separate dashboards (Option A) is inefficient and leads to "dashboard sprawl". Adding specific widgets for every team on one dashboard (Option B) would result in a cluttered and confusing interface61. Cross Filters (Option D) are a reporting feature used to filter records based on their relationship to other objects, not a dashboard-level viewing tool.
質問 # 34
Universal Containers requires that when an opportunity is closed won, all other open opportunities on the same account must be rendered as Closed Lost. Which automation solution should a Platform Administrator use to implement this request?
- A. Flow Orchestration
- B. Outbound Message
- C. Flow Builder
- D. Quick Action
正解:C
解説:
Flow Builder is the recommended tool for automating updates to multiple related records based on a change to a single record. A "Record-Triggered Flow" can be configured to execute whenever an Opportunity is updated to "Closed Won". The flow can then find all other Opportunities related to the same Account where the "IsClosed" field is false, and use an Update Records element to set their stage to "Closed Lost". Outbound Messages (Option B) are used for notifying external systems, not for internal data updates31. Flow Orchestration (Option C) is designed for multi-user, complex business processes and would be overly complicated for this simple record update32. Quick Actions (Option D) require a user to click a button, which does not meet the requirement for automatic rendering upon the stage change33.
質問 # 35
Agentforce is escalating cases to the support team, but the support team complains they have no context and have to ask the customer to repeat everything. Which configuration issue is the most likely cause of this issue?
- A. The agent's instructions are preventing the history and context from being saved.
- B. The support team members are missing the Agentforce User permission set.
- C. The support team's case page layout is missing the agent history component.
- D. The handoff is creating a new case instead of transferring the existing session.
正解:C
解説:
When an AI agent like Agentforce transfers a conversation to a human support representative, the goal is a "warm handoff" where the rep can see exactly what the customer and the AI discussed. If reps are complaining about a lack of context, the most common administrative cause is that the Conversation History component (or Agent History component) has not been added to the Case Lightning Record Page. Without this component on their page layout, the rep sees the newly assigned case but cannot see the transcript of the preceding chat session. To resolve this, the Platform Administrator should use the Lightning App Builder to add the relevant history component to the Case page used by the support team. Option D is less likely if escalation is working but context is missing. Option A would prevent users from using Agentforce features but wouldn't specifically hide the transcript of a finished AI interaction. Ensuring the UI includes the conversation history is critical for maintaining high customer satisfaction during handoffs.
質問 # 36
Cloud Kicks wants to make sure clients are getting the attention they need and cases are not sitting longer than the Service Level Agreement (SLA) it has with its clients. Which standard feature helps route cases to a Tier 2 team if they have not been addressed in a specific amount of time? 11
- A. Escalation Rules
- B. Milestone and Entitlements
- C. Auto Response Rules
- D. Omni Channel Routing
正解:A
解説:
Escalation Rules are specifically designed to ensure that cases do not violate a company's Service Level Agreements (SLAs). When a case meets predefined criteria and remains open for a specific duration-such as two hours or seven days-the escalation rule automatically triggers. A Platform Administrator can configure these rules to perform two primary actions: reassigning the case to a different user or queue (such as a Tier 2 support team) and sending notification emails to managers or the new owner to ensure the delay is addressed. While Milestones and Entitlements (Option A) are used to track and display SLA compliance on a record, Escalation Rules are the functional engine used to physically "route" or move the record based on time-based triggers. Omni-Channel (Option B) handles real-time routing based on agent availability rather than time-elapsed thresholds. Auto-Response Rules (Option C) are used only to send initial confirmation emails to customers upon case creation.
質問 # 37
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